Terms and conditions

About us

These terms apply when you buy goods from Tocommons Ltd (company number 15170088), trading as Tocommons. Our registered office is 128 City Road, London, EC1V 2NX. Our VAT number is GB451917681. You can contact us at contact@tocommons.co.uk or through our Contact page.

Please read these terms before placing an order. Our Delivery & returns policy and Privacy & cookies notice are also available on our website.

Placing an order and our contract

To place an order, check the items, delivery details and total shown at checkout, then select the Pay button showing your final order total. You can correct your details before you pay.

Your order is an offer to buy the goods. An on-screen acknowledgement or payment authorisation does not by itself mean that we have accepted it. Our contract is formed when we send you an order confirmation email after payment succeeds. That email confirms the goods, price, VAT, delivery charge, delivery address and cancellation information, and is your durable record of the contract.

We may decline an order before accepting it, for example if goods are unavailable, we cannot authorise payment, we cannot deliver to the address, or there is an obvious error in the product or price information. If we have taken payment for an order that we do not accept, we will refund it using the original payment method without charging you a fee.

If we discover an obvious price error after sending the order confirmation, we may cancel the contract. We will tell you and refund all payments for that order using the original payment method without charging you a fee.

Prices, VAT and price changes

Prices are in pounds sterling (GBP) and include VAT. Any delivery charge is shown separately before you place the order and is included in the total displayed on the Pay button.

We check the current price and total when you select Pay. If the total has changed before payment, we will show the updated total and ask you to review it and select Pay again; we will not submit that payment automatically.

Payment

You can use the payment methods shown at checkout. Payments are processed by Square. Card details are entered in Square's payment form and do not reach our servers. Your bank or Square may ask you to complete an authentication step.

We charge the total shown on the Pay button. We will not dispatch an order until payment has succeeded and the order confirmation email has been sent.

For information about how Square and any wallet provider use personal data, see our Privacy & cookies notice.

Delivery

The delivery area, current charges and estimated dispatch and delivery times are shown at checkout and on our Delivery & returns policy. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, or outside the UK.

We will email you when your order has been dispatched. We aim to deliver within the estimated delivery timeframe shown at checkout. Your statutory rights regarding late delivery are not affected.

Cancelling an order

Under the Consumer Contracts Regulations 2013, you normally have 14 days from the day you, or a person you nominate other than the carrier, receive the goods to tell us that you wish to cancel. You then have 14 days after telling us to send the goods back.

The full cancellation instructions, the model cancellation form, the return address and the exceptions are in our Delivery & returns policy. You may cancel by a clear statement sent to contact@tocommons.co.uk or to the postal address stated in that policy.

For a change-of-mind cancellation, you pay the direct cost of returning the goods. We refund all payments received, including the least expensive standard delivery charge we offered, using the original payment method and without a fee. We may wait until we receive the goods or you provide evidence that you sent them back, whichever happens first, and the refund is due no later than 14 days after that earlier event.

You may be responsible for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. For hygiene and health protection reasons, cosmetics supplied with a hygiene seal or protective seal cannot be returned for change-of-mind reasons once that seal has been broken or removed. This exception does not affect your rights if goods are faulty or not what you ordered.

Please send returned goods to: Tocommons Returns, 131 Seaforth Avenue, New Malden, Surrey, KT3 6JW. Please contact us first at contact@tocommons.co.uk so we can match your parcel to your order.

Faulty or incorrectly supplied goods

We have a legal duty to supply goods that conform to the contract. If goods are faulty, not as described or not fit for purpose, your rights under the Consumer Rights Act 2015 are separate from the cancellation right above.

Within 30 days of delivery you can reject the goods for a full refund. After 30 days, you may have the right to a repair or replacement where appropriate. For cosmetics and other goods where repair is not practical, this will usually mean a replacement or another remedy available under the Consumer Rights Act 2015. If that is not possible or does not work, you may be entitled to a refund, which may be reduced after the first six months. If goods are faulty, not as described or not what you ordered, we pay the reasonable cost of returning them. See our Delivery & returns policy or contact us with your order number.

Our responsibility to you

Nothing in these terms excludes or limits your statutory rights, or any responsibility that cannot lawfully be excluded or limited.

Governing law and courts

These terms and each contract between you and us are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you live elsewhere in the UK, you keep any mandatory consumer protections that apply where you live and may bring proceedings in the courts available to you under applicable law.

Contact

Questions or complaints can be sent to contact@tocommons.co.uk or through our Contact page. Our registered address is Tocommons Ltd, 128 City Road, London, EC1V 2NX.